Support
I’m Mallory, and I build and support Nordica Order Edit myself. Email hello@nordica-apps.com or use “Contact support” in the app. I personally reply within 24 hours.
Common questions
Until when can customers change an order?
You choose: until it ships (the default), or for a set time after the order, like 2 hours. Changes stop as soon as anything is shipped or a fulfillment app starts on it, whatever you choose.
Do customers pay extra shipping when they add items?
No. The new items are added to the same order without a new shipping line, so they ship together. Customers pay only for the items, through Shopify’s own payment page.
What if they never pay for the added items?
The order waits on a fulfillment hold, so nothing ships unpaid. After 24 or 48 hours (your choice) the items come off the order again and the hold lifts. A reminder goes 4 hours before.
How does a cancel work?
Through Shopify’s own cancel: the full amount goes back to how the customer paid, shipping included, and the items go back in stock. Only orders that haven’t shipped can be cancelled.
What is the withdrawal button?
Since 19 June 2026, EU stores must offer a clear “withdraw from contract” button. Before shipping, the cancel button does it instantly; after that, the withdrawal button takes over: two steps, no login, and a confirmation email with the date and time. It’s free and unlimited on every plan.
Where do customers find it?
On their order page in their customer account, on a page in your store (order number and email), in your footer, and right after checkout.
What does it cost?
Free handles 20 added items or swaps a month; cancels, addresses and withdrawals are always unlimited. Pro is one flat price for unlimited changes, with no fees per edit or per order.